Privacy Policy

1. Who We Are

Eye Veda ("we", "our", "the clinic") is a specialist ophthalmology clinic located at 24, Defence Colony Market, New Delhi 110024, India. This Privacy Policy explains how we handle personal data collected through our website at eyeveda.co.in and through direct interactions with our clinic.

For privacy queries, contact us at: info@eyeveda.co.in or call +91 88004 33050.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact details: Name, mobile number, and email address submitted through our consultation request or contact forms.
• Medical information: Eye condition, current spectacle prescription, or other health details you share voluntarily when booking or during a consultation.
• Appointment records: Date, time and type of consultation, and follow-up notes created by your treating doctor.
• Technical data: IP address, browser type, device, pages visited, and session duration - collected automatically via cookies and server logs when you use our website.

We do not collect sensitive health data through our website forms unless you choose to provide it. Any clinical information recorded during your visit is part of your medical file, governed by applicable medical records regulations in India.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments and consultations
• Contact you by phone or SMS to confirm bookings or share appointment reminders
• Respond to enquiries submitted through our website or WhatsApp
• Provide post-consultation follow-up and care instructions
• Send appointment reminders and health tips (you may opt out at any time)
• Improve the performance and usability of our website
• Comply with our legal and regulatory obligations as a registered medical practice

We do not use your personal information to send unsolicited marketing communications without your consent.

4. Sharing of Information

Eye Veda does not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances:

• With treating clinicians: Information you provide may be shared with the ophthalmologist or clinical team managing your care at Eye Veda.
• Insurance and third-party payers: If you are claiming reimbursement through an insurer, we share relevant clinical information with that insurer as required to process your claim.
• Technology providers: We use reputable third-party services for website hosting, analytics and form submissions. These providers process data on our behalf and are bound by data processing agreements.
• Legal requirements: We may disclose information where required by law, court order, or in response to a lawful request by public authorities.

5. Cookies and Website Tracking

Our website uses cookies to improve your experience and help us understand how visitors use the site. Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., form submission security). You cannot disable these.
• Analytics cookies: Help us measure traffic and understand which pages are most useful. We use Google Analytics (anonymised IP).
• Marketing cookies: Used to measure the effectiveness of paid advertising campaigns (e.g., Google Ads conversion tracking). These can be disabled via your browser settings.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal contact information submitted through our website for up to 24 months, after which it is securely deleted unless you have become an active patient. Medical records for active patients are retained in accordance with the Medical Council of India guidelines - a minimum of 3 years from the date of last treatment.

Analytics data collected via cookies is retained in aggregated, anonymised form for up to 26 months.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our website uses HTTPS encryption. Patient records are stored on secure, access-controlled systems.

While we take reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. If you believe your data has been compromised, please contact us immediately.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to any legal obligations we have to retain it.
• Opt-out: Unsubscribe from any marketing or appointment reminder communications at any time by contacting us or using the unsubscribe link in any email.

To exercise any of these rights, contact us at info@eyeveda.co.in.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., insurance portals, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact: